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Retail Imperatives for the Customer Experience – Q4 and Beyond

Retail Imperatives for the Customer Experience – Q4 and Beyond

Nov 17, 2020 | Corporate Finance and Restructuring, Retail

COVID-19 has forced structural change in how retailers serve their customers. The global pandemic forced retailers across the country to weigh options in serving customers. Uncertainty still exists in gauging how consumers may react to the COVID threat. Shopping...
The Case for an Independent COVID-19 Servicing Review

The Case for an Independent COVID-19 Servicing Review

Aug 10, 2020 | Claims and Disputes, COVID-19 Recovery Funds, Financial Services, Regulatory Compliance

Servicing of consumer finance loans has been an “in-person” activity historically, with the ability to physically wave a hand or raise a flag and have a supervisor walk over to assist with a particularly nettlesome customer issue. Moreover, handoffs between different...
Assessing Price-Fixing and Price-Gouging Claims during the Pandemic

Assessing Price-Fixing and Price-Gouging Claims during the Pandemic

Jun 22, 2020 | Claims and Disputes

Concerns about anticompetitive market manipulation, such as price fixing and price gouging, during periods of economic downturn are common. Firms facing extreme shifts in demand or higher costs may face greater incentives to collude with competitors to raise,...
Beyond Retail, How Will COVID-19 Affect Storefront Businesses?

Beyond Retail, How Will COVID-19 Affect Storefront Businesses?

Jun 18, 2020 | Corporate Finance and Restructuring, Retail

Barbershops, salons, gyms and entire downtowns face questions as a result of the coronavirus. As states start reopening across the country, high-touch operations like barbershops, gyms and salons must grapple with particularly acute health and business risks. The...
COVID-19 and Households’ Affordability: What Scenarios?

COVID-19 and Households’ Affordability: What Scenarios?

Jun 16, 2020 | Claims and Disputes, Retail

The Centre for Economics and Business Research (CEBR) has estimated that UK households’ disposable income will decrease by 17 percent in the second quarter of 2020; unemployment will double, with the biggest increase among low income workers; and the benefits plan...
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